Ten Different Managed IT Service Types
1. Monitoring of IT infrastructure remotely
The administration and remote management of workstations, servers, and mobile devices is a typical type of managed IT services. For a managed services company, remote administration and monitoring are frequently crucial core services. Intense competition and pressure on profit margins stem from the fact that several MSPs provide this particular service. As a result, new and increasingly specialized kinds of managed IT services—like the ones we’ll talk about next—have emerged.
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2. Safety and security
MSPs are being compelled to improve their service catalogs as a result of the rising standardization and monitoring of managed services. Usually, this means using managed security services. Consumers are coming to anticipate more support from their service providers in terms of data security and IT infrastructure. In response, in order to deliver 100% outsourced cybersecurity solutions, service providers are developing plans for managed security services or partnering with security companies.
3. Oversaw end-user services
While end-user services can include a wide range of products, they often focus on the IT support channels and procedures that a company has set up for its employees and clients.
In its most basic form, end-user services consist of an IT help desk or service desk solution that allows users to work together with a team of knowledgeable agents to address technical issues. Issues that may arise include assistance with portable devices and operating systems, updates and installations of applications, issues with connection, and other help desk support IT services. Employees and clients of this company stand to immediately benefit from improved user experience, even if it chooses to hire a managed IT service provider.
4. On-site computer services
On-site IT services, often known as managed field services, include an MSP sending specialists to a prearranged location to manage various IT tasks. This might involve site evaluations, cabling or wireless installations, equipment installation or maintenance, and much more. Under this scenario, the provider is in responsible of handling service requests, problem logs, and post-task communications in addition to scheduling and assigning specialists.
5. Storage over the Internet
Managed IT services have grown to incorporate cloud services since the advent of cloud technology. MSPs, for example, could focus on infrastructure as a service (IaaS) and provide managed public cloud services in association with cloud service providers such as Microsoft, Google, and Amazon Web Services (AWS). Managed IT services may also cover cloud implementation and maintenance, which includes assessments, migrations, advising, and more.
6. Managed IT services based on projects
Managed IT services may include technological assistance tailored to specific projects. This might be ongoing technical assistance for business software or solution expertise, such creating a sizable SharePoint or Salesforce installation, or it could be a technology assessment.
A company that can’t finish a big IT project can find it helpful to work with a managed service provider since they can offer both technical know-how and administrative support. Furthermore, an experienced MSP should have a clear framework and be able to give a project timeline and budget breakdown in order to ensure that the task is finished within the allocated budget and timeframe.
7. Services for communication
Enterprise communication is increasingly including IT, and you have the option to contract out the management of your communication infrastructure by using managed IT services. Managed communications, also referred to as unified communications, combines phone calls, multimedia, and data networks into one cohesive hub.
This means that workers won’t need different login information for services like email and video conferencing as they may connect to a single network to access all forms of communication offered by the organization. Message encryption, VoIP license management, video call security, and uptime guarantee are a few of the main responsibilities of managed service providers (MSPs) who offer this kind of managed IT service.
8. Services for analytics
Services for managed data analytics help collect, evaluate, and secure user and customer data. This might entail keeping an eye on website traffic or social media activity, identifying patterns, and forecasting improvements. Unprocessed data may be transformed by the MSP into understandable insights that help with corporate decision-making.
For business information, an all-in-one managed IT solution gives the entire company a single option. For people analytics, market analytics, financial performance analytics, and so on, there are other knowledgeable suppliers. Project-based managed IT services may also be offered in this manner.
9. Services for managed printing (MPS)
The service provider may remotely monitor devices and provide support, updates, upkeep, and repairs with managed print services. This service might be a great option to consider if you have a large team that requires printer access or if you have a lot of printing requirements, such as the need for hard copy sheets.
This kind of managed IT solution has to cover requirements analysis, hardware replacement, maintenance, and supplies needed to run new and updated equipment. It may also involve keeping an eye on and evaluating printing-related operations to spot costs that, if avoided, may be reduced. Optionally, MPS providers like HP assist digital transformation initiatives like paperless migration or hybrid work enablement.
10. Oversaw the backup
Although data backup is often bundled with managed services like network, security, and cloud computing, certain service providers may offer a more complete package as a stand-alone offering. This might entail creating a disaster recovery plan for lost data, backing up data across many servers or the cloud, and recovering and restoring data. MSPs can help you evaluate the depth and breadth of your recovery program, your backup needs, and recommended backup intervals.